1. Order & Payment Confirmed
Once your order and payment are confirmed, we send your complete customisation details to the factory.
2. Your Doll Is Made
Your doll is individually manufactured according to your selected body, head and custom options. Production normally takes approximately 2–3 weeks.
3. Factory Photos Provided
When your doll is complete, we will send you factory photos so you can check the finished order before shipping.
4. Customer Approval
Once you approve the factory photos, the doll is prepared and packed for international shipping. Changes cannot normally be made after the shipment process has begun.
5. Air Shipping & Tracking
Your doll is shipped directly from the factory to your delivery address by international air freight. Tracking information will be provided once available.
6. Customs Clearance & Delivery
International shipping and customs clearance normally take approximately 2 weeks, although delivery may take longer depending on the customs clearance process and your location.
Estimated Total Time
Please allow approximately 4–5 weeks from order confirmation to delivery.
Production and delivery times are estimates and may occasionally be longer due to complex customisations, factory workload, international transport or customs clearance delays.