Sex Doll Australia® - Australia's Oldest & Most Trusted Premium Doll Retailer

Frequently Asked Questions

Everything you need to know about Sex Doll Australia

Sex Doll FAQs | Sex Doll Australia®

Yes, sex dolls are legal to own in Australia. However, Australian laws place strict restrictions on the appearance of dolls, particularly where they could be interpreted as representing a minor. At Sex Doll Australia, we only stock products that comply with Australian requirements and work closely with our manufacturers to ensure our range meets these standards. If you would like a more detailed explanation of the laws surrounding sex dolls in Australia, including what is and isn’t permitted, we have written a comprehensive guide here: (LINK).

Yes. We specialise in premium, authentic sex dolls from trusted manufacturers and do not sell cheap imitations or counterfeit products. Our focus has always been on quality, realism and customer satisfaction rather than competing on price alone.

Every doll we sell is carefully selected for its realistic appearance, high-quality materials, craftsmanship and durability. Whether you are looking for a silicone sex doll or a TPE model, we only source products that meet our standards. We would rather stock fewer brands and maintain exceptional quality than offer lower-grade products that don’t meet our expectations.

Most modern sex dolls are made from either TPE (Thermoplastic Elastomer) or silicone. Both materials have their own advantages and each offers a realistic experience, although they differ in appearance, feel and maintenance requirements.

Silicone is known for its exceptional realism, detailed skin texture and lower maintenance, while TPE is softer, warmer to the touch and generally more affordable. Choosing between the two depends on your priorities and budget.

We have written a detailed guide comparing both materials to help you decide which is best for you: (LINK).

The difference refers to how the internal intimate canal is designed.

An insert is a removable sleeve that slides into the doll. After use, it can be removed separately for cleaning before being placed back into the doll. Some customers prefer this option because it allows the insert to be cleaned independently.

A built-in design has the canal permanently integrated into the doll’s body, making it feel more natural and realistic. This has become by far the most popular choice with our customers due to its authentic construction and appearance.

Cleaning a built-in doll is much easier than many people expect. Simply lay the doll on a bed or other comfortable surface with towels underneath, then clean the canal using a soft cloth and diluted warm soapy water. This allows you to clean the doll comfortably without needing to move it into the bathroom.

Both materials produce highly realistic sex dolls, but they each have different strengths.

Silicone is generally considered the premium option. Because it is non-porous, it is more resistant to staining, easier to keep clean and requires less ongoing maintenance. It is also capable of reproducing extremely fine details such as skin pores, wrinkles, veins and subtle blemishes, giving it the most lifelike appearance available.

TPE, on the other hand, is naturally softer, warmer and more flexible, giving it a very plush feel that many customers enjoy. However, because TPE is porous, it requires a little more care and regular maintenance to keep it in excellent condition.

Neither material is objectively better for everyone — it depends on what you value most. If maximum realism and easier maintenance are your priorities, silicone is usually the preferred choice. If you prefer an ultra-soft feel at a lower price point, TPE may be the better option.

For a full comparison, please see our detailed guide here: (LINK).

Cleaning your doll is straightforward and becomes quick once you’ve done it a few times.

We recommend mixing a mild antibacterial hand soap with warm water to create a diluted cleaning solution. Using a soft cloth, gently wipe down the doll’s body and intimate areas before drying thoroughly with a clean towel.

For built-in dolls, simply place the doll on a bed or other comfortable surface with towels underneath. This makes cleaning much easier than trying to move the doll into a bathroom or shower. Avoid using harsh chemicals, bleach or alcohol-based cleaners, as these may damage the material over time.

Regular cleaning and proper drying will help keep your doll in excellent condition for many years.

No. We only sell brand new sex dolls and do not offer rental services.

Every doll we sell is supplied as a new product directly from our Australian stock or manufactured specifically for your order. This ensures our customers receive a hygienic, unused product with the quality and condition they expect.

Due to Australian law, all dolls we stock must appear to represent an adult. We are unable to stock dolls that could be interpreted as representing a minor in any way. This is a strict legal requirement and one we take very seriously. All dolls in our range are selected to comply fully with Australian regulations.

Shipping

Delivery times depend on whether your doll is in stock in Australia or is being custom made by the manufacturer.

For dolls that are already in our Australian warehouse, estimated delivery times are shown on each individual product page. Once dispatched, most deliveries within Australia arrive within a few business days depending on your location.

For customised dolls, production generally takes around 3 weeks, followed by approximately 2 weeks for international air freight. Please note that these timeframes are estimates and can occasionally vary depending on factory workload, public holidays and freight schedules.

If you need your doll by a specific date, feel free to contact us before ordering and we’ll be happy to provide the latest estimated delivery timeframe.

Yes. There are no hidden customs charges for you to pay.

For custom-made dolls, all import costs, customs clearance and applicable duties are included in the purchase price. We handle the importing process on your behalf, so your doll arrives without any unexpected fees.

For Australian in-stock dolls, this question doesn’t apply because the dolls have already been imported, cleared through customs and are stored in our Australian warehouse ready for dispatch.

Yes, in many cases you can.

If collecting from your local courier depot is more convenient than home delivery, please contact us before placing your order. We’ll check whether depot collection is available in your area and confirm the appropriate depot for your shipment.

Availability depends on the courier servicing your location.

Yes. We understand that privacy is extremely important.

All orders are shipped in plain, discreet packaging with nothing on the outside indicating the contents of the parcel. There are no product names, logos or descriptions that identify the package as containing a sex doll.

Likewise, your payment will appear discreetly on your bank or credit card statement without any obvious reference to the products purchased or our website. We take customer privacy seriously throughout the entire ordering process.

No.

At this stage we primarily service customers within Australia and currently do not ship to New Zealand.

Our focus is on providing the best possible service, support and after-sales experience for Australian customers.

No.

For security and fraud prevention reasons, the name provided on your order must match the person receiving and signing for the delivery. Your delivery address must also be your normal residential address.

We do not ship to hotels, temporary accommodation or unrelated third-party addresses. Orders containing false information or delivery details that cannot be verified may be cancelled or refused before dispatch.

These policies help protect both our customers and our business from fraudulent transactions.

Store

Yes. Sex Doll Australia is proudly Australian owned and operated, with stock held right here in Australia. One of the advantages of purchasing an in-stock doll from us is that we can provide actual photographs of the doll before it is shipped. If requested, we’re happy to take photos of your doll before purchase or prior to dispatch, giving you confidence in exactly what you’ll be receiving. Unlike overseas sellers, you’ll also be dealing with a local Australian business that can provide support before and after your purchase.
Yes. We have a private showroom where customers can view selected dolls in person by appointment. If you’d like to learn more about visiting our showroom, including how appointments work and what to expect, please visit our Showroom page here: (LINK).
Unfortunately, we no longer offer Click & Collect. Due to ongoing fraud and security concerns, all completed online orders are shipped directly to the verified delivery address provided during checkout. However, if you would like to purchase a doll in person, you’re welcome to arrange an appointment at our showroom where you can complete your purchase directly with us.

Payment

We offer several convenient payment methods for Australian customers. These include: – Bank Transfer – Credit Card – Zip Pay (Buy Now, Pay Later) – PayPal (available via manual order — please contact us before purchasing) If you have any questions about payment methods or require assistance completing your order, please don’t hesitate to get in touch.
In almost every case, this happens because one or more required product options haven’t been selected. Many of our dolls have customisable options such as wigs, eye colour, standing feet or other features. If a required option is left unselected, WooCommerce will prevent the product from being added to your cart. Simply scroll through the product page and ensure every required option has been chosen. If you’re still having trouble after checking all options, please contact us and we’ll be happy to help.
Yes. We currently offer Zip Pay, allowing eligible customers to spread the cost of their purchase over time. Zip Pay provides a simple Buy Now, Pay Later solution, subject to Zip’s approval criteria and terms. If you’d like more information, simply select Zip Pay during checkout or contact us if you have any questions before ordering.

Cancellation

Please refer to our full Cancellation Policy here: (LINK). In short, cancellation requests depend on the stage of your order. Many of our dolls are custom manufactured or personalised specifically for each customer, meaning production often begins shortly after an order is placed. For Australian in-stock dolls, packing, freight and other processing costs are also incurred very quickly once your order is prepared for dispatch. Once a doll has entered production or has left our warehouse, it is generally not possible to cancel the order because significant costs have already been incurred and, in many cases, the doll cannot simply be returned to stock. For this reason, we encourage customers to carefully review their order before completing their purchase. For full details, including cancellation timeframes and any applicable conditions, please refer to our Cancellation Policy.
Due to the intimate nature of our products, we have a strict returns policy. Once a doll has been delivered and accepted by the customer, it is considered a used intimate product for hygiene and safety reasons. Even if a customer states that the doll has not been used, we have no practical way of verifying this. Because of this, returned dolls cannot be resold to another customer. Likewise, if a doll has already been dispatched from our warehouse, it is generally not possible to simply return it, as freight, handling and other associated costs have already been incurred. Of course, this does not affect your rights under Australian Consumer Law. If your doll arrives with significant transit damage, is faulty, or you receive the wrong product, please contact us immediately so we can assess the issue and work with you to provide an appropriate solution. Our goal is always to resolve genuine problems as quickly and fairly as possible. For complete information, including all terms and conditions, please refer to our Cancellation and Returns Policy here: (LINK).

Still Have Questions?

Our team is here to help. Contact us and we will get back to you promptly.

Contact Us