FAQ

Sex Dolls

Are sex dolls illegal in Australia?

Absolutely not. Importing and owning a sex doll is leagal in Australia. However What is illegal are dolls that appear too young (Under 18 years old) these kinds of dolls are highly illegal in Australia and for very obvious reasons.
The dolls we sell are only tall with adult breasts and adult faces. That’s it. We do not and never will sell anything too short or even remotely similar to such in nature so please do not ask us or inquire for such dolls. If you purchase anything elsewhere that you may think could be controversial even slightly then you run a major risk of being prosecuted.

For more information about sex dolls in Australia and customs laws see: Legality of Sex Dolls in Australia

Are your sex dolls authentic?

Yes, we are official vendor of WM dolls and Zelex. We only sell high quality authentic dolls. Our pictures do the talking. 

What are sex dolls made of?

Our sex dolls are made of TPE (Thermoplastic elastomer) and Silicone.

WM dolls:

WM dolls TPE material is complied with National Health & Safety Standard which is harmless to human and is environmental friendly.

Zelex:

Zelex dolls are made of medical-grade platinum silicone which are safe on human skin and durable.

What is the difference between insert and built-in?

Sex Doll Insert vs Built-in Vagina

Insert doll:

Sex Doll’s that have an insert only have one difference. The insert doll has a larger cavity inside the vaginal area to accept the insert masturbator. The idea behind this is so the user can take out the insert and wash. Externally looking at the vagina and labia etc the details are the same and highly detailed so the difference is only internal.

Built-in doll

The nubs and pleasure points are built-in to the doll and therefore have no insert or space for insert. The cavity needs to be washed with a douche and it comes with the doll. Some would say built-in is better as more natural.

Same as above the vaginal details externally are the same and no compromise. The only difference is inside the cavity.

What is better TPE or Silicone Sex Dolls?

It’s a common question, the short answer is that it depends on the users needs. It is hard to say which is better as they both carry their own characteristics. We have page dedicated to this question please see here:

How do I clean the doll?

We have a page dedicated to this question and answer in detail see here; 

Shipping

Any delay due to the Covid 19?

Yes! during the pandemic we have had delays, not so much in production but shipping and customs clearance during COVID-19. There has been large increase in online sales generally and also many staff changes and staff shortages in the shipping world and so the combination of the two and tight COVID-19 restrictions that Australia and the world faces means backlogs in the shipping and processing.

How long will it take to receive my doll?

In Stock Dolls: In stock dolls are in Melbourne Australia  and will be shipped domestically. Current shiping time for in stock dolls are 1 – 2 weeks. (some remote areas might take extra time)

Pre Order Dolls: Pre oder dolls will be shipped directly from factory in china to your door by international air shipment such as UPS and Fedex. Current production + shipping time for Pre-order dolls are 4-7 weeks.

Is customs tax and clearance included in the price?

Yes! Custom Tax are paid and handle by us! You are not required to do anything and no need to pay extra for custom taxes and clearance (and fees) as it’s already included in the price. (*this aplies only for the customers in Australia, for customers in other countries please contact us.)

Can I do a depot collection?

Yes. Both in stock dolls and pre-order dolls can be shipped to your local depot. Your address won’t be listed on the shipping lable. We will imform you once the doll is ready to be collected. Please contact us if you wish to do a depot collection as some areas the depot centre could be far from your house. (Please note: Australia post can’t be used for delivering dolls nor depot collection)

Is the package and bank charge discreet?

Yes. All dolls are packaged with a plain box. There won’t be any indication a sex doll being present on the package or label. The shipping is fully discreet. The transaction is also discreet wheather it is paypal, credit card or bank charge all transactions do not mention ‘sex’ or even ‘doll’ at all. This gives buyers privacy when purchasing from our store. 

 

Store

Are you located in Australia?

Yes, we are a local Australian vendor and providing best quality sex doll since 2016. Our store is online based and operating in Melbourne Australia. We are currently have no physical store yet and products can only be purchased from our online store only.

Do you have a physical store?

No. We are online based sex doll and adult goods store and currently do not have figical sotre.

Do you a have showroom?

No, Currently we do not have showroom. Though, we have in stock dolls and if you like we can send you a personalised doll pictures to you before purchase. Also if you like to touch and feel the quality of the material, we can send you a test sample piece upon your request.

Can I pick up the doll after purchase?

We do not accept pick up as currently do not have physical store. If you do not want the doll sent your home, we can send the doll to your local depot and you can collect form there. Its a common choice for our customers.

Payment

What are the payment options?

You can pay by credit card, Paypal or Bank transfer.

I have trouble adding the doll in the cart. What do I do?

Please make sure all of the options are selected otherwise the doll will not enter the cart. If you still need assistance please contact us.

Is buy now pay later available?

Yes, we have such payment options inquire if you having trouble proccessing.

Cancellation

Can I cancel my order?

Please see our cancellation policy here: 

Can I return or exchange the item?

We do not accept any returns or exchanges due to the nature of the product that we sell. This rule applies once the doll has been unwrapped, used or washed etc. If you have just recieved a doll and opened the box first time and immediately notice damage or defects please contact us with the proof  (pictures or videos) this will allow us to investigate and work on your refund/replacement of the doll . To see full return and exchange policy please visit here.

Do you have any more questions? Contact us!