Company service was great, will send as much info as u want and pics until u are satisfied with your choice of doll. The good is it is very realistic feeling as close as real as u probably get with a doll. Now the bad : easily damaged, if it drops on ground or even hits wall when moving around the fingers will take plastic off and the bone material stuff will stick out. Eye lashes and fingernails will come off pretty soon but it’s not something u care about while using anyways. The weight is heavy but I will say the more u use the more u will get use to moving around. Make sure u wash any clothes several times before putting on and better if u don’t leave on or it will leave marks. If u live alone and can leave out then it would make a lot easier. Would I buy again? Company is good but I’d probably wait for a lighter product but as a first purchase for someone I would recommend as long as u take in all I mentioned and are happy with pro’s and cons. Very good feeling for when u ain’t getting the real thing. Also maybe pick one with measurements closer to normal so buying panties is easier, most times it’s XXS or XS. I got because I have been out of game for ages with medical issues and I wanted to help make sure I can last when getting back in the game and she helped with that and also helped with building up confidence I lost after injuries. Happy playing