Fraud Prevention & Privacy Policy
Everything you need to know about how we keep your order secure
Fraud Prevention Overview
Protecting our customers and our business from fraud and identity theft is a priority. Due to the high value and sensitive nature of our products, strict fraud prevention measures are applied across all orders. While our products are classified as adult products and hold personal value only, they can still attract fraudulent activity. These policies are designed to minimise risk, protect legitimate customers, and ensure transactions are conducted securely and transparently.
Click and Collect Orders
Sex Doll Australia does not offer Click and Collect or purchase online and pick up services. Requests for Click and Collect have historically been associated with increased fraud risk, including card testing and attempts to avoid providing a valid delivery address. For this reason, orders placed through our website are required to be delivered using approved shipping methods.
Delivery Address Requirements
All orders must be placed using a valid residential or commercial address. We do not deliver to temporary, public, or unofficial locations. This includes, but is not limited to, hotels, short stay accommodation, parks, car parks, storage facilities, parcel lockers, or any location that is not a fixed address associated with the recipient. The delivery address must be accurate and must belong to the person placing the order or be a legitimate address authorised by them. Orders will only be delivered to the address provided at checkout. All orders are shipped in plain, unbranded packaging with no logos, markings, or wording that would indicate the nature of the business or the contents of the shipment. Orders submitted with unsuitable or high risk delivery addresses may be delayed or cancelled in accordance with our policies.
Privacy and Discretion
Safeguarding customer privacy is important to us. Any personal information collected is used solely for the purpose of processing orders and providing customer support. We do not sell, rent, trade, or share customer information with third parties except where required to complete payment, shipping, or comply with legal obligations. For discretion, bank and card statements will show the company name only, which is neutral and does not disclose the nature of the business or the products purchased, ensuring customer privacy is maintained.
Payment Security
We do not store or retain credit card or bank details. All payments are processed through secure payment providers using encrypted banking networks. Bank transfers are processed through standard banking encryption systems, and card payments are handled via PCI compliant payment gateways. Our website uses an SSL certificate, which establishes a secure encrypted connection between your browser and our servers. This protects sensitive information such as payment details and personal data during transmission.
PayPal Payments and Fraud Controls
Due to repeated fraudulent activity and automated abuse attempts, PayPal has been removed from our front facing website checkout. PayPal payments are only made available following direct consultation with us. Customers cannot obtain a PayPal invoice without prior contact and verification. This process is intentional and forms part of our fraud prevention measures. All PayPal transactions must be made from an account in good standing and must match the customer name and order details. Orders paid via PayPal may only be shipped to the address registered on the PayPal account and must be verifiable through the email address linked to that account. If a PayPal transaction does not meet these requirements or presents a fraud risk, we reserve the right to cancel the order. Where a cancellation is required, non recoverable PayPal fees and applicable administration fees may be deducted from any refund in accordance with our policies.
Website Security
Our website follows standard security practices expected of reputable online businesses. SSL encryption is used across the site to protect data exchanged between customers and our systems. Customers are encouraged to ensure their own devices and networks are secure when making online purchases.
Final Note
These policies exist to protect legitimate customers and ensure transactions are handled securely. Fraud prevention measures apply to all customers equally and are not negotiable. If you have any questions regarding payment methods, delivery requirements, or security policies, we encourage you to contact us before placing an order.
AUSTRALIA’S PREMIUM SEX DOLL RETAILER · MELBOURNE BASED · DISCREET SERVICE